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保安岗位综合服务规范

发布时间:2018-12-12来源:
  1.遇有公司人员或客户开车进出园区时,怎么办?
  1. What happens when company personnel or customers drive in and out of the park?
  答:遇有公司人员或客户开车进出园区时,保安员应用标准的交通通行手势指挥车辆经过大门,并还礼,表明对内部人员或客户的尊敬。如访客车辆欲进入园区时,保安员应礼貌地问询其所要登访客户的名字、房号等并作挂号后放行;一起呼叫巡查人员协助指引及车辆有序停放。
  Answer: When company personnel or customers drive in and out of the park, security guards use standard traffic gestures to direct vehicles through the gate and return courtesy to show respect for internal personnel or customers. If a visitor's vehicle wants to enter the park, the security guard should politely inquire about the name and room number of the customer he wants to visit and register them for release; call the inspectors together to help guide and park the vehicle in an orderly manner.
  2.来访人员进入园区时应如何处理?
  2. What should visitors do when they enter the park?
  答:当有来访人员进入园区时,门岗保安员应自动向前,有礼貌地查询其去向、被访房号、名字。用可视对讲机与客户取得联络,征得客户赞同后方可放行,并在《来访人员挂号本》上做好记载。
  Answer: When a visitor enters the park, the security guard should automatically go forward and politely inquire about his whereabouts, the number of the room being visited and his name. Visual walkie-talkie is used to get in touch with customers and get their approval before releasing it. It is recorded in Visitors Registration Book.
  3.室内装饰人员无《装饰人员出入证》要求进入园区时,怎么办?
  3. What should interior decoration personnel do when they enter the park without the requirement of Decoration Personnel Pass?
  答:如查明是初度进场人员,在挂号其有效证件后,可放行入内。并奉告其处理《装饰人员出入证》具体事宜和最迟办证时刻,一般状况下在1-3天内必须处理。若是长时刻未处理人员,则根绝入内,要求其处理《装饰人员出入证》。
  Answer: If you find out that it is a first-time entrant, you can register its valid certificate and let it in. It is also advised that it should deal with the specific matters of "Decoration Personnel Pass" and the latest time to issue the certificate, which should be dealt with within 1-3 days under general conditions. If the personnel are not handled for a long time, they will be excluded and asked to deal with the Decoration Personnel Pass.
  4.、客户物品搬出园区,怎么办?
  4. What should we do when customer goods are moved out of the park?
  答:当客户有物品搬出园区时,应先到物业服务中心处理《物品放行单》。在经客户承认(签名),门岗保安员进行核对无误后,方可放行。如客户不在又不便于签名承认时,应经过其它途径联络业主(运用人),征得赞同后方可放行。并做具体记载。
  Answer: When customers have goods to move out of the park, they should first go to the property service center to deal with the "goods release slip". Only after the Customer acknowledges (signatures) and the security guard checks the correctness, can it be released. If the customer is not available and it is not convenient to sign and acknowledge, the owner (user) should be contacted by other means, and approval can be obtained before release. And make specific records.
辽宁保安公司
  5.客户物品出门,无《放行单》却强行出门时,怎么办?
  5. What happens when the customer goods go out without the Letter of Release but force them to go out?
  答:客户物品无《放行单》却强行出门的,应有权加以扣留,并当即陈述物业服务中心出面交涉。对驾驶车辆强行出门的,应记载其车型及车牌号,并当即向上级领导汇报。
  Answer: If a customer's goods are forced to leave without a "Letter of Release", he shall have the right to detain them and imtely state that the Property Service Center will come forward for negotiation. When driving a vehicle forcibly out, the vehicle type and license plate number shall be recorded and reported to the superior imtely.
  6.推销人员欲进入园区进行推销时,怎么办?
  6. What will the salesman do when he wants to enter the park to sell?
  答:遇有推销人员欲进入园区进行推销时,应有礼貌地阐明园区的办理规则,阻挠其不良行为,并劝其离开园区。
  Answer: When a salesman wants to enter the park for marketing, he should politely clarify the rules of the park, obstruct his bad behavior, and advise him to leave the park.
  7.、当租户未付清费用要迁出园区时,怎么办?
  7. What happens when the tenant has to move out of the park without paying the full fee?
  答:门岗保安员应礼貌的问询租户是否还有费用未结算,请其当即去物业服务中心付清相关费用,在征得物业服务中心和客户赞同后方可放行。
  Answer: The security guard should politely ask the tenant if there is any outstanding fee. Please go to the property service center to pay the related fee imtely, and then release it after obtaining the approval of the property service center and customers.
  8.客户有大件物品确需运用电梯运送时,怎么办?
  8. What happens when customers have large items that need to be transported by elevators?
  答:客户有大件物品确需运用电梯运送时,应礼貌问清具体搬运的房号,并阐明园区的有关规则,一起当即告诉巡查岗保安员到达指定地址,为客户供给服务。
  Answer: When a customer really needs to use the elevator to transport large items, he should politely ask the room number of the specific handling, and clarify the relevant rules of the park, and imtely tell the security guard of the inspection post to arrive at the designated address to provide services for the customer.
  9.遇客户将物品在硬质地上上迁延时,怎么办?
  9. What happens when the customer delays the goods on the hard ground?
  答:保安员看见客户将物品在硬质地上上迁延时,应敏捷加以阻挠,并检查地上是否损坏。保安员对进出园区的客户提有大件或较重物品时,应及时上前作礼貌问询(如到达目的地、是否需求协助等),便于及时阻挠不良行为。如因客户的迁延行为形成地上损坏,应具体问询其名字、工作单位等状况,一起陈述物业服务中心人员到场处理。
  Answer: When the security guard sees the customer delaying the goods on the hard ground, he should be quick to obstruct them and check whether the goods are damaged on the ground. When security guards bring large or heavy items to customers entering or leaving the park, they should promptly make polite inquiries (such as arriving at the destination, whether they need assistance, etc.) to facilitate timely obstruction of bad behavior. If the ground damage is caused by the customer's delayed behavior, the name and work unit should be specifically inquired, and the attendance of the personnel of the property service center should be stated together.
  10.客户将物品堆放在公共楼道影响通行时,怎么办?
  10. What happens when customers pile up goods on public corridors to affect traffic?
  答:客户将物品堆放在公共楼道影响通行时,应有礼貌地劝其移开坚持楼道通畅,并协助将物品移位,坚持正常的通道畅通。
  Answer: Customers should politely advise them to move away from public corridors to keep the corridors unobstructed, and help them to move the goods and keep the normal corridors unobstructed..

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